Clinic Policies

Cancellations & Rescheduling
We kindly ask that you make every effort to attend your scheduled appointments. Keeping your appointments not only supports your healing and care plan but also helps our team serve other patients effectively.

To help us continue providing quality care to our community, please notify us at least 24 hours in advance if you need to cancel or reschedule appointments for you or your family.

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Cancellations made with more than 24 hours’ notice will not incur any fees. However, cancellations or reschedules within 24 hours of your appointment, as well as no-shows, may be charged the full cost of the scheduled service. A valid card is required at the time of booking to secure your appointment.

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Please note that cancellations via email, text, or social media messages are not considered official. You are responsible for managing your appointments through our online scheduling portal. Since appointments cannot be changed within 24 hours of the scheduled time, we encourage you to plan accordingly.

We value your appointment time greatly, as cancellations reduce availability for other patients. New patients may reschedule their initial consultation and report of findings once; additional reschedules may result in referral to another office.

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Late Arrivals
We appreciate your respect for our time and that of other patients. Please arrive 5–10 minutes early to allow time for settling in, restroom use, and preparing for your session.

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Even arriving just 5 minutes late can disrupt the doctor’s schedule and cause delays for others. It also shortens the time available to thoroughly review and address your needs.

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We understand that sometimes delays are unavoidable, but with appointments scheduled tightly every 10 minutes, arriving late means losing valuable appointment time. To accommodate everyone, late arrivals will have shortened appointments.

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If you arrive 10 minutes or more late, your appointment may be rescheduled and could incur a full charge depending on doctor availability.

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Deposits
Some services require a non-refundable deposit, which will be applied toward your overall care costs.

For Doula services, once we agree it’s a good fit and the expected delivery date (EDD) is set, a deposit equal to half of the service fee is due.

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For chiropractic patients, an $80 deposit is required for initial consultations and $40 for re-exams to secure your appointment. Appointments will not be booked without these deposits.

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Established patients will have a credit card kept securely on file.

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Please reschedule initial consultations at least 24 hours in advance to avoid full charges. No-shows or late cancellations may result in full charges and possible referral to another provider.

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HIPAA Compliance
Your privacy is very important to us. All booking, charting, communication, and payment systems we use are fully HIPAA compliant to protect your personal health information.

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For safety during home or out-of-office visits, my partner is informed of the location, as noted in the consent form.

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Cost of Care
To provide the highest quality care without the limitations of insurance restrictions, The Haven does not accept insurance.

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Instead, we offer cost-effective care plans and packages designed to save you time, energy, and money by focusing on prevention and holistic wellness — helping to avoid more costly medical interventions later.

Many holistic providers choose not to accept insurance because it often leads to overworked providers and compromises care quality. Additionally, insurance billing can increase costs due to administrative fees passed on to patients.

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Thank you for your understanding and cooperation. We look forward to supporting your health and wellness journey with personalized, compassionate care.